Airbnb CX office located in the Portland’s historic Blagen Block by Boora Architects
Designed in collaboration with the Airbnb Environments group, the Airbnb CX Hub – situated in Portland’s memorable Blagen Block – rethinks a conventional costumer administration call-focus and alters how individuals work. Profiting from Airbnb’s progressing research on the most proficient method to bolster and enable their Customer Experience Agents, the configuration gives a scope of situations that oblige distinctive work styles, permitting CX Agents to pick a setting that best backings their work at any given time.
Operators are not doled out a particular space to work rather are given alternatives for working at a table, relaxing or standing – in dynamic or centered settings. To decide the amount of choices gave, an excess was connected to the quantity of specialists. Space was expanded by joining individual stockpiling into standing tallness stations, giving specialists a spot to arrive and store individual things.
Power and information are given at all areas to extreme adaptability. To guarantee acoustical solace, endeavors were taken to expand the adequacy of dividers and lessen reflectivity wherever conceivable. Also, specialists can hear their own particular voice in the headsets they wear when accepting calls – making them still, small voice of their volume.
The inside is isolated North and South by a current thick block divider. This served as a characteristic approach to make two particular situations – dynamic and centered. The dynamic side gives an even, encompassing light level, further lit up by the utilization of delicate hues and light wood, empowering coordinated effort.
The engaged side is more stifled, highlighting pockets of concentrated light over work territories with a dull and rich palette to bestow a calmer climate and bolster “heads down” work. Existing wood floors were fixed, mirroring the structures noteworthy composition. The outcome is an adaptable creative workplace that feels inviting and particularly expressive both of Airbnb and of Portland.
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